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Muhammad ER currently serves as a Business Analyst at Pentafox Technologies Private Limited, where responsibilities include implementing Scrum principles to improve productivity and establishing structured workflows for timely project delivery. Previously, Muhammad worked as a Senior Associate at Sutherland Global Services Ltd, managing customer interactions and operations for US-based clients. In earlier roles, Muhammad gained experience as a Digital Marketing Intern at INGLU, focusing on social media marketing campaigns, and as an Associate Trainee at Madras Fertilizer, contributing to payroll administration. Muhammad's educational background includes a Bachelor of Business Administration in Finance, completion of web development training, and ongoing Business Analysis Certification from the Center of Excellence for Professional Development.