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Keith Horak is an accomplished professional with extensive experience in customer experience and product management. Currently serving as the Director of Customer Experience and Data Integrity at The Board of Pensions of the Presbyterian Church (U.S.A.), Keith is responsible for strategic direction in Plan Operations and ensuring customer satisfaction through effective processes and data integrity. Previously, leadership roles at Servify, Comcast, Apple, and Motorola Mobile Devices highlight a consistent focus on optimizing customer experiences, launching innovative products, and driving strategic initiatives. Keith holds an MBA in Marketing and Business Management from Northern Illinois University and a Bachelor of Arts in Communication and Media Studies from The Ohio State University.