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Vaughn Maxson is an experienced customer success professional with a proven track record in managing and growing enterprise accounts. Currently serving as Principal Customer Success Manager at Pendo.io, Vaughn specializes in retaining and expanding Fortune 500 customer relationships, achieving notable outcomes such as zero logo churn and 130% net revenue retention. Previous roles include Senior Customer Success Manager at UserTesting, where strategic partnerships were developed to enhance customer value, and Named Account Manager at IBM Watson Customer Engagement, successfully managing significant revenue goals across multiple strategic accounts. Vaughn's career is characterized by a focus on cross-functional collaboration, customer advocacy, and utilizing data-driven insights to enhance satisfaction and retention. Vaughn holds a Bachelor of Arts in Advertising from The University of Georgia.