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Michelle C. has a diverse work experience in various industries. Currently, they hold the position of Head of Customer & Provider Experience at Pelago since March 2020. Previously, they worked at GrabFood as a Regional Customer Success Program Manager from June 2018 to March 2020. Prior to that, Michelle served at Uber as a Senior Community Operations Manager, where they managed the SEA team and focused on improving customer experience in the Southeast and North Asia region. Before their roles in the tech industry, they pursued an MBA from the National University of Singapore from August 2014 to December 2015. Michelle also gained experience as an Associate Consultant during a summer internship at FT Consulting in 2015. Michelle has prior experience in the food and beverage industry, where they worked as a Senior Group Franchise Manager at Les Amis Group from an unspecified date until March 2015. Michelle also worked as a Consultant in the Legal Division at Michael Page Hong Kong from an unspecified date until March 2012. Michelle started their career at Singapore Airlines, where they held various roles including Station Manager Kuala Lumpur, Station Manager Manchester, and Assistant Station Manager Los Angeles from an unspecified date until 2011. Michelle also worked as a Human Resources Executive at Singapore Airlines from an unspecified date until 2006.

Michelle C. obtained a Bachelor of Business (Hons) degree in Human Resources Consulting from Nanyang Technological University Singapore in 2005. In 2014, they pursued a Master of Business Administration (M.B.A.) degree from the National University of Singapore, which they completed in 2016. Additionally, in 2015, Michelle participated in the MBA Summer Exchange Program at Tsinghua University School of Economics and Management. Currently, they are enrolled in The Singersongwriter Music College (TSMC) and is expected to complete a Diploma in Songwriting and Music Production in 2023. Michelle also attended Raffles Institution in 2000 and 2001, although information regarding their degree or field of study from that time is unavailable.