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Katerina Bakunina has a strong background in operations and strategic accounts management, with experience in overseeing loyalty programs in the convenience industry. Katerina has held roles such as Director of Operations/Strategic Accounts and Senior Manager of Strategic Accounts at PDI Technologies, where they managed teams, provided account management for corporate clients, and implemented proactive measures to enhance customer satisfaction. Prior to this, they also held positions at Brinks Home and Booking.com, where they demonstrated skills in account management, customer service, and underwriting.

From 2007 to 2011, Katerina Bakunina attended the University of Bedfordshire where they obtained a Bachelor's Degree in International Travel and Tourism.