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Rick Ladick is a seasoned software development manager with extensive experience in the technology sector. Currently serving as a Senior Software Development Manager at PayPal since 2010, Rick leads a high-performing team dedicated to resolving live site issues across various PayPal products. Notably, Rick directed the successful Voice of the Customer – Merchant program, which generated over $45 million in revenue. Previous roles include tenures at Clarity Communication Systems Inc. and Motorola, where Rick contributed to the development of web applications, middleware, and telecommunications software. Educationally, Rick holds a Bachelor of Science degree in Microbiology from Arizona State University.