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Kirsten Kell is a seasoned professional with extensive experience in client success, digital marketing, and customer service. Currently serving as a Senior Client Success Manager at PatientNow since October 2021, Kirsten has also held roles in digital marketing account management and software support and implementation. Previously, at Overstock.com from July 2018 to October 2021, Kirsten excelled in Executive Relations, resolving high-level customer complaints and collaborating with internal departments to enhance customer satisfaction. Additional roles at Overstock.com included Escalation Specialist and Customer Service Representative, focusing on effective communication and innovative problem-solving to address customer concerns.