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Jaiveer Manhas is a seasoned professional with extensive experience in customer success and account management. Currently serving as a Senior Customer Success Manager at Birdeye since January 2022, Jaiveer focuses on increasing account lifetime value through product adoption and account growth, managing a portfolio worth approximately 1 million USD. Prior to this role, Jaiveer worked as an Enterprise Sales Consultant at Alep Digital, where ZonGuru was successfully launched in India, mentoring a team and onboarding multiple high-SKU clients on Amazon. Earlier career positions include Business Development Manager at Eli India, Senior Sales Executive at Prime Technologies LLC, and Customer Care Executive at Krissar Infotech. Jaiveer holds a Bachelor of Business Administration from Sikkim Manipal University and has a foundational education in technology and mathematics.