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Allissa Perusse

Team Lead Of Client Support at PatientNow

Allissa Perusse has a diverse work experience spanning across different industries. Allissa is currently employed at PatientNow as a Software Support Specialist, starting in May 2023. Prior to this, they worked at Teachable as a Customer Support Specialist 2 from January 2021 to April 2023.

From 2015 to 2020, Allissa worked at the Zappos Family of Companies, initially as a Customer Loyalty Team Member from April to December 2015, and then as a CLT Supervisor from December 2015 to September 2020.

Their earliest work experience was at Fresh & Easy, where they held multiple roles. Allissa was a Sales Floor Team Member from March 2008 to July 2010, responsible for assisting customers and sampling products. Allissa then transitioned to a Leadership Team position from July 2010 to April 2015, overseeing team morale, customer relations, and handling administrative tasks such as timecard approvals and cash count.

Throughout their career, Allissa has gained experience in customer support, team leadership, and software support.

Allissa Perusse obtained an Associate's degree from the College of Southern Nevada, where they studied from 2010 to 2020. Prior to that, they attended the University of Nevada-Las Vegas from 2007 to 2010, although they did not complete a degree there. In addition to their formal education, they have obtained various certifications such as "Body Language for Leaders," "Customer Service: Handling Abusive Customers," "Developing Your Emotional Intelligence," "Employee Experience," "HR and Digital Transformation," "Leading Your Org on a Journey of Allyship," "Learning Personal Branding," "Preventing Harassment in the Workplace," "Talent Management," "The Human Resources Hero," "Getting Things Done," "HR as a Business Partner," "Turning Weaknesses into Strengths," "Communicating with Empathy," "Excel Essential Training (Office 365/Microsoft 365)," "How to Set Goals When Everything Feels Like a Priority," "Human Resources Foundations," "Leading a Customer-Centric Culture," and "Time Management: Working from Home." Allissa also acquired proficiency in Microsoft Excel through a course on GoSkills.com.

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