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Eric K. is a skilled IT professional with extensive experience in desktop support and network administration. Currently serving as a Desktop Support Technician at Genesis10 since February 2020, Eric K. specializes in user account management, troubleshooting Windows and Office365 environments, and remote user support. Prior roles include Computer/Network Technician at CMIT Solutions, Helpdesk Level 1 at TOD'S Group, and Team Lead at Williams Lea Tag, where Eric K. demonstrated proficiency in Active Directory, ticketing systems, and VPN setup. Eric K. holds a Bachelor's degree in Computer Engineering from City Tech, CUNY, completed in June 2018, along with foundational education from William Cullen Bryant High School.