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Nebojša Miletić is an accomplished engineering leader with extensive experience in technology management and software development. Currently serving as VP Engineering and Chief of Staff to the CPTO at Parloa, Nebojša leverages GenAI and LLMs to enhance enterprise customer call centers. Previously, Nebojša held various leadership roles at Wayfair, including Principal Engineer and A. Director of Payments & Fraud Technology, where significant contributions included leading a global team responsible for payment processing and fraud prevention for a $15B+ revenue business. With a strong background in software engineering and architecture, Nebojša has demonstrated expertise in building cross-functional teams, developing scalable architectures, and implementing innovative engineering practices throughout a decade-long career at multiple organizations, including Bonagora Inc., Arzttermine.de, and Accordia Group LLC. Nebojša holds a Master's degree in Computer Science from Univerzitet u Nišu.