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Rachna Rani is a Customer Success Manager at Paradiso Software with nearly 9 years of expertise in Customer Relationship Management, Upselling, Cross-selling, Team Management, and Post-sales operations. Rachna has a proven track record in managing client relationships, ensuring successful renewal operations, and driving client retention. Prior experience includes roles as an Inside Sales Executive at ChipEdge Technologies Pvt Ltd, an Inside Sales Representative at Oracle, and an Inside Sales Consultant at ICMG. Rachna holds a Master of Business Administration (MBA) in Marketing and IT from Mount Carmel Institute of Management and a Bachelor of Computer Applications (BCA) from Magadh University.