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Kelly Harbaugh's work experience includes the following roles and companies:

1. Content Strategist at PaneraTech, Inc. (2020-Present): Kelly manages content and marketing while supporting operations. Kelly solves customer problems, tells customer stories, and creates customer journeys.

2. Freelance Content Strategist/Professional Writer at Write Content Services (2012-2020): Kelly helped companies create an effective, on-brand message. Kelly'swork included research, customer interviews, content strategy and planning, and professional writing across various formats such as web content, blog content, press releases, articles, case studies/customer stories, email marketing, and company newsletters.

3. Accounts Payable Specialist at Performance Food Group (2010-2012): Kelly managed bill payment for the dairy category while studying for their graduate degree.

4. District Sales Manager at ADP (2008-2009): Kelly worked in the small business payroll and HR services market, consulting with small business owners to find solutions that made their lives easier.

5. Sales Consultant at Paychex (2006-2008): Kelly was responsible for B2B sales in the small business payroll and HR services market, involving planning, strategy, cold calling, and setting face-to-face appointments.

6. Financial Advisor at Waddell & Reed (2004-2006): Kelly created customized financial plans for clients, with a focus on small business owners. Kelly was a three-time winner of the Rookie of the Month award.

7. Client Relations Director at Occupational Health + Rehabilitation Inc (2000-2004): Kelly developed new business accounts for an occupational health provider, conducting face-to-face appointments with plant managers, HR managers, and corporate nurses. Kelly also educated companies about the Tennessee Drug-free Workplace program.

8. Multibrand Account Manager at Marriott International (1992-1999): Kelly started as a front desk associate and worked their way up to Account Manager. Kelly received sales training and received awards such as Multibrand Sales Team of the Year 1998 and Golden Circle 1999.

Kelly Harbaugh attended Belmont University from 1992 to 1997, where they obtained a Bachelor of Business Administration (B.B.A.) degree in Business Administration. Later on, from 2011 to 2012, they pursued a Master of Professional Writing (M.P.W.) degree at Chatham University.