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Joy Taylor is an ERP Support Analyst at Palermo's Pizza, a position held since May 2005. In this role, Joy provides support to Microsoft Dynamics NAV end users across various departments, including supply chain, procurement, warehouse, and finance. Joy manages EDI using Lanham within Microsoft Dynamics NAV, overseeing document mapping, VAN migrations, monitoring of inbound and outbound documents, and resolving discrepancies. Prior to this, Joy worked as an Accounts Receivable Specialist at Viasystems from 2000 to 2003.