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Gemma Cavallaro's work experience includes various roles at PageUp, starting with the position of Technical Account Manager from January 2019 to February 2020. Later, they transitioned to the role of Customer Success Manager in February 2020, where their employment is ongoing. Prior to their time at PageUp, Gemma worked at the Australian Catholic University, holding multiple positions. Gemma served as the Workforce Systems Project Lead from May 2017 to July 2018, focusing on enhancing the onboarding experience. Before that, they worked as a Recruitment Liaison Officer, Team Leader in the HR Advisory Service, Human Resources Consultant, Recruitment Services Officer, and held administrative roles in HR consultancy support and HR/payroll support. Gemma'sexperience at the Australian Catholic University spans from March 2008 to September 2015.

Gemma Cavallaro completed their Bachelor of Business in Human Resource Management from the Australian Catholic University from 2004 to 2007. In 2013, they obtained a Certificate IV in Frontline Management from TAFE NSW. Additionally, they have attained various certifications such as Lean Six Sigma Foundations, Microsoft Project 2013 Essential Training, Onboarding New Hires, Project Management: Solving Common Project Problems, Project Management Foundations: Small Projects, and Project Management Simplified, all from Lynda.com. These certifications were obtained in either September or October of 2017.