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Roger Munguia is a seasoned technical support engineer with extensive experience in troubleshooting, software development, and customer support. Currently serving as a Technical Support Engineer Tier 2 at Zight, Roger handles T2 escalations, engages in Rails/JS development, and conducts end-to-end testing among various platforms. Previous roles include Technical Support Engineer and Technical Engineer Support Associate at PartnerHero, where Roger provided global customer engineering support and handled server and client application configurations. Roger's career began at Convergys as a Sr. IT Technical Operations Support, where responsibilities included policy creation, equipment maintenance, and technical support across all organizational levels. Roger holds a degree in Computer Engineering from Universidad Jesus de Nazareth.