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Pamela Holden is a seasoned professional with extensive experience in customer service and operations across the banking and airline industries. Currently serving as a Senior Customer Service Representative at Pacific Premier Bank since March 2022, Pamela previously worked at Mechanics Bank as a Customer Service Representative. Earlier roles include Operations Agent at Piedmont Airlines and various positions at American Airlines, where responsibilities ranged from Senior Project Manager in Customer Experience Automation to Product Manager for Digital Channels. Pamela's career began in the airline industry with a focus on customer service and database management. Educational achievements include a Master of Public Administration with a focus on Aviation/Airport Administration from Arizona State University and a Bachelor of Arts in Japanese Language & Literature from the University of Michigan.