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Michelle Thompson has a strong background in fraud reduction and risk management within the financial industry. Michelle currently works as an Enterprise Sales Director at PAAY, where they specialize in merchant advocacy for ecommerce loss prevention strategies. Prior to this role, Michelle served as a Director of Partnerships at CardinalCommerce, where they focused on consumer authentication for card-not-present transactions. Michelle also held the position of Senior Director of Issuer Services at the same company, overseeing the implementation of 3D Secure technology for card issuers. In addition, Michelle worked as a VP, Fraud/Risk Officer at FirstMerit Bank, NA, where they managed risk management and compliance measures. Earlier in their career, they served as a Fraud Investigations Officer at FirstMerit Bank, where they successfully reduced fraud-related charge-offs through the optimization of fraud behavior score strategies. Michelle's experience spans over 15 years and includes extensive international collaboration and travel to meet with partners and financial institutions worldwide.

Michelle Thompson earned their Bachelor's Degree in Criminal Justice and Political Science from The University of Alabama, where they studied from 1994 to 1997.