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James Male has extensive experience in customer care and network maintenance, currently serving as Vice President of Customer Care at Lumen Technologies since September 2020. Prior roles include Vice President of Service Delivery for Global and Public Sector at CenturyLink and Vice President of Network Maintenance at Level 3 Communications, where responsibilities encompassed managing critical infrastructure and operational processes. James Male's background also includes senior leadership in business operations, educational roles as a College Prep Teacher, and a solid academic foundation with a BA in English from the University of Michigan and an MA in Writing/Marketing from DePaul University.