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Xiomara Pilon has over two decades of work experience in various roles, primarily in the field of customer success and marketing. Xiomara'smost recent position is as a Customer Success Manager at Outreach, a sales execution platform. Prior to that, they worked as a Customer Success Manager at Textio and an Enterprise Customer Success Manager at MarketMuse. Xiomara also served as a Senior Customer Success Manager at Acrolinx.

Before transitioning into customer success roles, Xiomara held management positions at Rosetta Stone, where they were responsible for client services and drove high renewal rates for strategic clients. Xiomara also gained marketing experience as a Marketing Consultant at IntelliTax and as the Director of Marketing at Orrtax Software Solutions. Earlier in their career, Xiomara worked as a Marketing Manager at Randy's Ring & Pinion and as a Project Manager at Microsoft through Combined IQ. Additionally, they served as the Communications Chair at Ad 2 Seattle.

Xiomara Pilon attended the University of Washington from 1990 to 1995. However, the degree and field of study they pursued during this period are unknown. Additionally, they obtained several certifications later in their career, including the "Outreach Closing Specialist" and "Outreach Prospecting Specialist" from Outreach in April 2023. Xiomara also obtained the certification for "Asserting Yourself, an Empowered Choice" from LinkedIn in July 2021.