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Yasmeen Alkharouf has a diverse work experience in various customer support roles. From November 2020 to February 2022, they worked at Extensya as an Onboarding Specialist, Technical Support Specialist, and Customer Service Representative. In these roles, they assisted customers with order inquiries, returns, exchanges, and refunds, reported to the team leader for work efficiency, and communicated with team members to stay informed. From March 2022 to March 2023, they worked at Foodics as an Onboarding Specialist, where they onboarded customers onto the foodics system, provided continuous follow-up, and set up the console for customers to run their businesses. Currently, they are employed at OTO as a Customer Support Specialist, starting in March 2023.

Yasmeen Alkharouf obtained a Bachelor's degree from Al-Balqa' Applied University (BAU) between the years 2016 and 2020. Apart from their formal education, they also obtained a certification in "Customer Service: Problem Solving and Troubleshooting" from LinkedIn in January 2023.