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Ali Naleem is a skilled Technical Support Engineer at OrangeHRM since January 2022, specializing in Tier 2/3 technical consulting and system engineering within a cloud-based, ISO 27001 & GDPR compliant support team. Prior experience includes IT Support Executive at ITConnect, where account and device management in Active Directory, as well as systems like GENESYS and CRM, enhanced call center productivity. Earlier, at Pizza Hut Sri Lanka, Ali excelled as a Customer Service Representative, consistently meeting sales targets. Currently pursuing a BSc (Hons) in Cyber Security & Digital Forensics at Kingston University, Ali also holds an Advanced Level degree in Commerce from Zahira College.