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Vince Portacci is a seasoned professional with extensive experience in customer success and digital media, currently serving as a Senior Customer Success Manager at Glassdoor since February 2018. Vince has a strong background in ensuring client satisfaction and relationship management, demonstrated through previous roles at Cars.com, where a notable achievement included exceeding a 98% retention goal. Additional experience includes account management positions at PartsTrader LLC, Groupon LLC, and Sears Holdings Corporation, among others, showcasing a blend of technical training, product analysis, and marketing expertise. Vince holds a Master of Science in Integrated Marketing Communications from Roosevelt University and a Bachelor of Arts in Mass Communication from Auburn University.