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Miguel Angel Carrasco serves as the Customer Care Director at Orange España since September 2014, overseeing operations for multiple brands and segments. Concurrently, Miguel holds a position as a postgraduate professor at ESIC University since May 2021. Prior to Orange, Miguel was the Customer Care Responsible at Yoigo and worked as an independent consultant specializing in Customer Care Strategy and Operations. Miguel's extensive experience includes significant roles at Vodafone, where responsibilities spanned strategy, outsourcing operations, and customer support for large accounts. Miguel's career began at Xfera/Yoigo and Accenture, focusing on customer service and change management across various sectors. Miguel holds degrees in Telecommunications Engineering, Business Administration, Internet Marketing, and Law from various esteemed institutions, including Universidad Politécnica de Madrid and IESE Business School.