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The Contact Centre Operations team at Oranga Tamariki plays a vital role in safeguarding children's wellbeing by managing inquiries and concerns from the public. They provide support and guidance to those worried about a child's safety, ensuring that all calls and communications are handled effectively and efficiently. This team also focuses on quality assurance and operational excellence, working collaboratively to enhance service delivery and uphold the standards of care for vulnerable children and young people in New Zealand.