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Amy Parkinson is an experienced professional in business support and customer service management, currently serving as a Business Support Manager and Customer Services Manager at Oranga Tamariki—Ministry for Children since November 2017. Prior to this, Amy held various roles at Nuffield Health, including Quality and Training Manager and Team Leader Contact Centre, where notable achievements included launching a successful training program and enhancing customer satisfaction. With a background in leadership and training within contact centers, Amy has also worked at Cyntergy Services Ltd as Team Supervisor and Customer Service Trainer, and served as a Policy Officer at the UK Home Office. Academically, Amy holds an MA in English Literature from the University of Sussex and a BSc in Criminology and Sociology from London South Bank University.