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Sergio F. is an experienced IT professional with a diverse background in technical support and security operations. Currently serving as a Service Desk Technician Level II at AFL Enterprise Services in the Optical Telecom Division, Sergio F. has demonstrated expertise in managing support requests and ensuring timely resolutions. Previously held roles include Security Operations Center Analyst and Security Engineer at the European Central Bank, where identity and access management was a key focus. Earlier experiences include IT Support Consultant at Iron Mountain and Field Support roles at ASITUR ASISTENCIA and Mars, providing comprehensive IT support and system administration. Sergio F. is currently pursuing a Diploma in Computer Studies at Langara College, complementing a solid foundation in various IT environments gained since 2000.