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Carl Knight is a seasoned professional with extensive experience in operations and service management across various sectors. Currently serving as Service Manager for the UK and Ireland at OPEX Corporation since September 2020, Carl previously held the position of Operations Manager for Shared Services and eMAR at Omnicell, where responsibilities included enhancing process efficiency and driving revenue. Carl's earlier roles include Contact Center Manager at Sanctuary Group, managing a 200-seat multi-site contact center, and various positions at Liverpool Direct Limited, where strategic leadership and operational improvements were emphasized. Carl holds a Diploma in Management from the University of Chester and NVQ 4 in Contact Centre Management from Lancaster University.