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Ray Jankus is a seasoned professional with extensive experience in customer support and software training, specializing in educational technology. Currently serving as a Customer Support Specialist at eCreators since August 2019, Ray provides multi-level support for the Moodle-based Learnbook application, while also creating procedural documentation and conducting client training. Previous roles include Senior Support Analyst at Tribal Group, Junior Support Analyst at Human Edge Software Corporation, and Customer Support Specialist at United Weighing Australia, where Ray supported clients with software installation and educational administration issues. Early career experiences include computer software training at Compuskill ITeC and Metropolitan Business College, as well as primary school teaching for various institutions. Ray's educational background encompasses a Bachelor of Education with a major in Information Systems, various diplomas in programming and teaching, and certifications in Windows NT.