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Isaac V. has extensive experience in technical support and network engineering, spanning over two decades in the telecommunications industry. Currently serving as a Technical Support Representative at 2600Hz since September 2015, Isaac previously held positions including Client Engineer I - Voice at West IP Communications, where responsibilities included Tier I client support and user management. Prior experience includes roles as a Network Engineer at Time Warner Cable, where Isaac managed the migration of telephony networks, and as a Capacity Manager at Insight Communications, overseeing the operation of the IP/TDM telephony network and vendor relations. Earlier in the career, Isaac worked as a NOC Technician at Comcast and provided technical support at AT&T Broadband, showcasing a strong foundation in customer service and technical troubleshooting.