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Frank Hagan is an experienced professional with a strong background in product engagement and customer service management. Currently serving as Product Engagement Manager at Ontraport since August 2013, Frank has successfully built a Facebook user community of over 5,000 members and developed product release plans for new features. Prior to Ontraport, Frank was Managing Partner at AcumenTax Service, focusing on tax consulting and preparation, particularly for sole proprietorships and partnerships, and authored "Email Security for the Tax Professional." Frank's earlier roles include Director of Customer Service and Sales at Superconductor Technologies, where procedures were streamlined to enhance customer satisfaction, and Manager of Customer Services at Laars Heating Systems, managing a team of 22 and handling financial reporting for multiple departments.