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Norman Young has extensive experience in customer service and telecommunications, currently serving as Customer Service Manager for the RBS Account at ExcelRedstone and Customer Service Team Leader at Excel IT, both positions held since March 2018. Additionally, Norman holds a similar leadership role at NGBailey IT Services since November 2003, focusing on customer-centric service delivery and adherence to industry best practices. Previously, Norman worked at NG Bailey IT Services from May 1995 to November 2003 in roles including Telecommunications Engineer, where responsibilities included the installation and maintenance of voice and data cabling, and Area Materials Controller, overseeing logistics for cabling infrastructure.