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Frédérique Laporte has extensive experience in customer success and service delivery roles. Frédérique is currently working as a Customer Success Manager at ON24, where they are responsible for managing relationships with international customers and helping them optimize software adoption. Prior to this, they worked at Cvent as a Senior Customer Success Advisor, where they provided software adoption management for a portfolio of companies and hotels in the EMEA region. Before that, they held the role of Service Delivery Manager at Lanyon, where they ensured the fulfillment of client contracts for EMEA-headquartered hotel groups. Frédérique also worked at Starcite Inc as a Strategic Account Manager, International, where they managed key accounts and led service review meetings. Frédérique started their career at Pegasus Solutions, where they held roles as a Project Consultant and Reservations and Voice Services Manager. Frédérique has also worked at Claranet and Mindpearl in customer support and sales supervisor roles.

Frédérique Laporte has a Baccalauréat with specialisation in Mathematics and Physics from Lycée Chanzy in Charleville-Mézières, France. Additionally, they have pursued a Masters in International Business from London South Bank University.