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Mark Palmer is an accomplished professional in workforce management with extensive experience in global team leadership and operational analysis. Currently serving as Global Workforce Lead and EMEA Workforce Lead at On since January 2022, Mark has previously held key positions such as Workflow Analyst at Amazon and Global Workforce Scheduling Manager at Egencia, where responsibilities included developing a multinational scheduling team and managing workforce strategies across various regions. Earlier experience includes roles at Capita Insurance & Benefits and Asda, focusing on resource planning, performance coordination, and service efficiency within contact centers. Mark holds advanced qualifications in Customer Contact Planning & Management from Ulster University.