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Gleb Suranov is an accomplished professional with extensive experience in customer support and service management within the gaming industry. Currently serving as the Service & Support Manager at Proxy Live Solutionsā„¢ since October 2021, Gleb oversees daily operations of the Live Gaming Studio, addresses customer inquiries via online chat and ticketing systems, and ensures smooth service operation in the Live Casino environment. Previous roles include KYC Analyst at Ibanpay, where Gleb conducted due diligence on clients and supported compliance efforts, and Customer Support Specialist at Webhelp, focusing on prompt customer service and issue resolution. Gleb began a career in the gaming sector as a Dealer at Evolution and holds a Bachelor's degree in Logistics, Supply Chain Management, and Material Supply from the Transport and Telecommunication Institute (TSI).