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Joe Mari Salaver is an accomplished Lead Customer Success Manager with extensive experience in enhancing client relationships and maximizing investments. Currently at Omni, Joe Mari creates and implements Customer Success processes, ensuring client satisfaction and leading the onboarding of new clients across various business sizes. Prior to this role, Joe Mari successfully managed a team at Sprout Solutions, overseeing over 300 SME clients to improve retention and upselling strategies. Additional experience includes roles as Customer Success Manager at Summit Media, Account Manager at Edukasyon.ph, Corporate Partnerships Manager at MediaCom, and Market Development Associate at Bridge Southeast Asia, where Joe Mari focused on identifying new business opportunities and engaging clients. Joe Mari holds a Bachelor's Degree in Communications Technology Management with a Minor in Marketing from Ateneo de Manila University.