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Crystall Thomas has a diverse background in human resources, starting in 2003 as an HR Administrator at STERIS Corporation. Crystall later moved on to roles such as Manager of Human Resources at SourceOne Healthcare Technologies and Merry X-Ray, where they were responsible for developing and maintaining various HR databases and systems. From 2011 to 2018, Crystall worked as a Human Resources Business Partner at Pentair, before transitioning to Human Resources Manager positions at ORBIS Corporation, Mercury Plastics LLC, and The Kennedy Group. In 2022, they held the role of Human Resources Manager at Carvana before joining Olympic Steel in 2023 as a Regional Human Resources Manager.

Crystall Thomas attended Riverside High School from 1992 to 1996, where they did not receive a degree or specialize in any field of study. After high school, they enrolled in Lakeland Community College but it is not specified when they started or graduated. At Lakeland, Crystall focused on Business Administration and Management, General. Later on, they joined the Ursuline College Accelerated Program (UCAP) where they pursued Human Resources Management and Services. However, no start or end dates are provided for their time at UCAP.