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Jacky Soh's work experience starts with their current role as the Head of Customer Service at Olinqua, which they have held since July 2021. Prior to this, they worked at Whispir from 2012 to 2020, where they had various roles including Enablement Consultant, Senior Service Manager, and Application Specialist. In these roles, they managed multiple implementation projects simultaneously and was responsible for their successful completion. From 2007 to 2012, Jacky worked at Methodware as an Application Support Specialist. Overall, Jacky has a strong background in customer service, implementation projects, and application support.

Jacky Soh attended Victoria University of Wellington from 2004 to 2007, where they pursued a Bachelor of Commerce and Administration degree. During their time at the university, they focused on studying information systems and e-commerce.