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Jennifer Portch has a diverse work experience in various roles related to service transition, release management, and IT service management. Jennifer has worked in both consulting and corporate environments, gaining expertise in managing change events, patch management, and release cycles. Jennifer has worked with organizations such as Ofgem, SATIGO, ONS, Pontoon Solutions, Scottish Water, J Portch IT Consulting Limited, RZ Group, BROOKWOOD RECRUITMENT LIMITED, and Hewlett-Packard. Their roles have included Service Design and Service Introduction Lead, Service Transition Manager, Director, Infrastructure Manager - Operational Planning, Service Transition Specialist, Service Transition & Release Manager, Change & Release Manager, Release Manager, Business Operations Manager, and Account Delivery Manager.

Jennifer Portch attended Tiffin Girls' School; however, the start and end dates of their education there are not provided. Jennifer has not obtained any degrees or certifications related to their field of study. Additionally, Jennifer has obtained several certifications, including ITIL V3 Foundation from EXIN in June 2011, PRINCE2 Registered Practitioner from APM Group in July 2007, and PRINCE2 Foundation from APM Group in February 2007. Jennifer also has certifications in Advanced Microsoft Access, Storage Foundation 5.0 for Solaris, SunCluster 3.2 Admin with ZFS Containers, and System Admin for the Solaris 10 OS Part 1, but the institutions and dates of obtaining these certifications are not provided.