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Rich Bacus has extensive experience in customer service and information technology support, having worked at NuStep Inc. since March 2002. Currently, as an Information Technology Support Specialist since March 2008, Rich Bacus provides front-line technical support for various IT-related services while enhancing user experiences. Previously held positions include Product Specialist II and Service Provider Coordinator, with responsibilities focused on customer satisfaction and service provider network management. Earlier roles at NuStep included customer service and distribution clerk positions, emphasizing high customer satisfaction and efficient inventory management. Rich Bacus holds a degree from Cleary University, attained between 2006 and 2009.