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Roopam Sethi is a seasoned professional with extensive experience in customer support and program management across various industries. Currently serving as a Program Manager at PW (PhysicsWallah) since May 2023, Roopam also holds the position of Customer Support Manager at NuCash Money. Previous roles include positions as Customer Support Manager at Astrotalk, where Roopam managed daily customer interactions, and Assistant Manager at Aakash Educational Services Limited, handling escalations for digital services. Roopam's background includes a series of leadership roles in customer experience, notably at Adda247 and Knowlarity, and a strong foundation in customer service through earlier positions, including as a Counselor at Medicover and Team Lead at Serendipity Infolabs.