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Andressa Maia is a seasoned professional in Customer Experience and CRM, currently serving as the Coordinator of Customer Experience/CRM at TODOS Empreendimentos since May 2022. With a comprehensive background in customer success and relationship management, Andressa has successfully led teams and developed strategies focused on optimizing customer journeys, enhancing engagement through personalized campaigns, and monitoring key performance metrics to ensure customer satisfaction and retention. Previous roles include overseeing Customer Success/CRM at DPI Indústria Mecânica and Aliar Benefícios Mútuos, where Andressa was instrumental in establishing and leading customer success initiatives. Andressa holds an MBA in Project Management from Faculdade Iguaçu and a degree in Civil Engineering from Faculdade Pitagoras, combining expertise in customer relations with a strong educational foundation in engineering.