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Eden Wallace is an accomplished digital marketing professional with extensive experience in enhancing customer interactions and managing large teams. Currently serving as Senior Manager of Digital Marketing at NRG Energy since November 2015, Eden oversees the digital customer experience across six Direct Energy brands, leading 50+ employees in the execution of strategic initiatives. Prior to this role, Eden was a Customer Service Manager at Dish Network, where management of multiple teams contributed to the growth of the Chat department and the work-at-home project. Eden's early career included a position as Department Manager at Burlington Coat Factory, focusing on staffing and operational efficiency. Currently pursuing a Bachelor of Business Administration at UAGC, Eden combines practical experience with academic advancement in business management and marketing.