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Joselin C. is an experienced Customer Service professional currently serving as the Customer Service Representative Team Lead at NPR of America, Inc. since January 2020. Responsibilities include supporting the Business Development Manager in enhancing aftermarket processes and providing mentorship to new staff to improve productivity and accuracy. Previous roles include a Customer Service Representative at NPR, managing high volumes of inbound calls, and guest services positions at Barnstorm Presents, where duties involved overseeing event assistance and accessibility services. Joselin C. also has experience as a Food Server at Pizza Hut and Buffalo Wings & Rings, where skills in cash management and customer care were honed. Joselin C. holds an Associate of Arts degree from Jefferson Community and Technical College and is currently pursuing a Bachelor of Business Administration at the University of Louisville.