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Robin Boutlier is an experienced Lean Six Sigma Master Black Belt and IT project manager currently working at Novaces, focusing on improving Congressional correspondence for the VA Headquarters. Robin has a diverse background, having founded the Lean Six Sigma Group, which offers remote training across various business disciplines. As an adjunct professor at Webster University, Robin teaches a range of courses within the MBA program, including Project Management and Quality Management. With a career spanning multiple companies, Robin has successfully managed significant process improvement initiatives and quality audits, leading to substantial cost reductions and enhanced operational efficiency. Robin holds a Bachelor's degree in Quality Engineering Management from Wiley University, an MBA from LeTourneau University, and management training from Princeton University Corporate Education Center.