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John Irvin Hauser is a seasoned professional with extensive experience in customer success management and human services. Currently serving as a Senior Customer Success Manager at Northwoods since September 2018, John advises on change management systems for human services agencies and facilitates the successful adoption of software solutions. Previously, John's role at Franklin County Children Services involved leading policy review committees and enhancing caseworker practices through performance improvement strategies. With a foundation in child welfare and strong interpersonal skills, John has built relationships with diverse families, developed safety plans, and analyzed performance metrics. Educational qualifications include a Master of Business Administration from Ohio University and a Bachelor of Science in Social Work from The Ohio State University.