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David Towns has extensive experience in technology support and analysis, with a career spanning over three decades. Currently serving as a Mobile Device Technician at ProLogic ITS, LLC since February 2018, David has previously held roles at companies such as PGi, UCB, IBM, The Home Depot, S.P. Richards, and Bank of America. Key responsibilities have included managing technology support incidents via various IT service management systems, providing level 2 support for Windows operating systems, and serving as a liaison between technical resources and business units. David holds multiple certifications, including MCP and CLP, demonstrating proficiency in Microsoft and Lotus software technologies.