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Stephen Carolan currently serves as a Billing and Revenue Senior Agent at Northern Ireland Water since March 2023. Prior to this role, Stephen worked as an Accounts Receivable Analyst at the Agri-Food and Biosciences Institute, handling invoicing and customer inquiries. Additional experience includes roles as a Customer Service Advisor at Concentrix, and a Customer Service Analyst at TELUS International. Stephen's extensive background in customer service spans various reputable companies from 2009 to 2021, emphasizing skills in crisis management, time management, and problem resolution. Academically, Stephen holds a Level 6 qualification in Software Development from Rathmines College and a Bachelor of Science in Computer Games Design from the University of Staffordshire. Additional educational qualifications include a degree in Creative Media Production and GCSEs from St Eugene's Secondary School.