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Felicia Falk is an experienced professional with a diverse background in customer service and administrative roles. Currently serving as an Intake Specialist and Receptionist at North Shore Senior Center since September 2018, Felicia has previously held positions including Corporate Receptionist at Walgreens University and Clerk Supervisor at the Chicago Board of Trade. Additional experience includes roles at Heinen's Grocery Store, Mariano's, and Starbucks. Felicia holds a Bachelor of Arts in Communication from Columbia College Chicago, a Pharmacy Technician Certification from Oakton College, and a Certificate of Completion in Spanish Language from ECELA. Felicia also brings valuable life experience as a dedicated mom.