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Christian Gowan is a seasoned professional with over a decade of experience in the telecommunications sector, currently serving as Team Manager for Bell Business Markets at Nordia Inc. since October 2011. In this role, Christian manages a remote team of twenty representatives, focusing on coaching to meet performance metrics, overseeing service levels, and handling business escalations. Previous roles at Nordia include Corporate Trainer, Associate Trainer, and Subject Matter Expert, all contributing to expertise in training, team performance management, and high-quality customer relationship management. Christian has also held various positions in community and ministry settings, including Parish Musician for the Anglican Church of Canada and Family & Youth Pastor. Education includes a Diploma of Mission & Evangelism from Taylor College of Mission and Evangelism.